Job Title: AI Quality Analyst
Job Overview: Drips is revolutionizing customer engagement with Conversations as a Service (CaaS), a groundbreaking approach that delivers authentic, two-way dialogues at scale. As an AI Quality Analyst, you will play a pivotal role in ensuring the quality, compliance, and effectiveness of AI-powered conversational systems that redefine how businesses connect with their audiences.
In a landscape where traditional outreach methods fall short, Drips stands out by prioritizing human-like AI interactions that foster genuine relationships. Your role will involve auditing, analyzing, and optimizing AI-driven conversations across SMS, chat, and other platforms to drive higher engagement, compliance, and customer satisfaction. By combining your attention to detail, data-driven mindset, and passion for innovation, you'll contribute to Drips' mission of transforming customer interactions, one conversation at a time.
This is an entry level position that combines quality assurance, data analysis, and collaboration with cross-functional teams to continuously improve Drips' conversational AI systems while adhering to the highest standards of compliance and user experience.
Responsibilities:
Auditing Conversations:
Quality Assurance:
Feedback and Reporting:
Training and Development:
Compliance Monitoring:
Collaboration:
Qualifications:
Benefits:
If you are passionate about ensuring high-quality customer interactions and have a keen sense of attention to detail, we invite you to apply for the position of Conversation Auditor. Join our team and contribute to creating exceptional customer experiences.
Applicant Instructions:
To be considered for the AI Quality Analyst position, all applicants must submit a cover letter along with their resume. The cover letter should address the following requirements:
Failure to follow these instructions may result in your application being disqualified. We value attention to detail and clear communication, so make sure your application reflects these qualities!
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