Job Description

We are Two Circles. We are a Sports & Entertainment Marketing business. We grow audiences and revenues. We do that by knowing fans best. We work with clients to help them understand & influence what their fans are doing – the way fans spend their money, the events that fans attend, the channels fans respond to, the content fans watch and more. And we use the understanding this gives us to help our clients grow. Grow their audiences and grow their revenues - both direct to consumer and business to business revenues. Our platforms and services are trusted by over 900 clients globally, including the English Premier League, Red Bull, UEFA, VISA, the NFL, Nike and Amazon. We are almost 1000 people, based out of 14 offices, and we deliver work for sports and entertainment businesses of all shapes and sizes all over the world. 

We’re looking for a technically savvy and detail-oriented CRM Analyst to support the execution of direct-to-fan communications. This role is focused on developing and executing CRM strategy—owning campaign builds, segmentation, testing, and performance tracking across email, push, app, and other owned channels. The ideal candidate is comfortable working in CRM platforms and has a strong understanding of how-to bring audience strategies to life through precise and efficient execution. 

Responsibilities  

CRM Strategy & Planning 

• Support the development and implementation of CRM strategies that drive engagement across the customer lifecycle 

• Assist with customer segmentation to enable targeted, relevant communications 

Cross-Channel Campaign Execution 

• Build, test, and launch campaigns across email, push, app, and other channels 

• Ensure messaging consistency, personalization, and timely delivery 

Performance Tracking & Optimization 

• Define and monitor key CRM performance metrics such as retention and engagement 

• Analyze campaign results to support ongoing optimization efforts 

Technical Setup & QA 

• Manage technical components of campaign execution including filters, triggers, dynamic content, and tracking 

• Execute A/B testing and ensure quality control through thorough QA processes 

• Troubleshoot and resolve platform or data-related issues as they arise 
  
  

Qualifications & Experience 

 

• 1–3 years of experience in CRM/email marketing, marketing operations, or a related field 

• Hands-on experience with a CRM or marketing automation platform (Braze, Salesforce Marketing Cloud, Airship, Adobe Campaign, etc.) 

• Strong attention to detail and comfort working in structured, fast-paced environments 

• Curious, eager to learn, and not afraid to dive into data or platform documentation 

• Familiarity with basic HTML, project management tools, and QA processes a plus 
  
  

Beyond the above, we are recruiting for energy, values, and commitment – both to Two Circles and to your career. In return, we can offer honesty, integrity, and the chance to progress in the organization as quickly as you develop within it.

The range below represents the low and high end of the base salary someone in this role may earn as an employee of Two Circles in the United States. Salaries will vary based on various factors including but not limited to professional and academic experience, training, associated responsibilities, and other business and organizational needs. The range listed is just one component of our total compensation package for employees. Salary decisions are dependent on the circumstances of each hire.

• $65,000-$75,000

OUR COMMITMENT TO EQUALITY

Two Circles is committed to creating a diverse environment and is proud to be an equal opportunities employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

We value and want to have all types of candidates apply for roles at Two Circles. Therefore, we would love for you to fill out the Equality & Diversity Monitoring Form as part of your application. This form does not ask for your name or information that would make you personally identifiable.

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