eSales Agent - Baytown Ford Job at Sonic Automotive, Baytown, TX

TitZamh1elllaWI5R3F1bFNvaG1BVndH
  • Sonic Automotive
  • Baytown, TX

Job Description



The eSales Agent is responsible for engaging with customers who are contacting the dealership with the interest of purchasing a new and/or pre-owned vehicle. Their ultimate goal is to generate sales appointments and drive customers to the dealership. The agent will handle internet inquiries and phone calls, establishing contact and a great first impression with our customers. The eSales Agent’s responsibility is to deliver a premium customer experience by responding to inquiries in a prompt, professional, accurate and courteous manner.

This highly accountable position uses lead management tools and CRM software to manage the initial guest engagement process. This position will be trained to understand all products and services offered at the dealership, along with current inventory, finance and incentive programs. The agent will receive continuous training in exceptional customer service, sales tactics, overcoming objections, and developing customer relationships.

The eSales Agent will report to the Traffic Manager, if applicable, or Sales Manager. Compensation is tied to appointment and sales performance.

Annual Range of Pay:

$36,000-$84.000 based on performance 

Schedule :

  • FULL TIME Monday-Saturday with a weekday off
  • Weekend Availability Required

Job Description



Duties and Responsibilities:

  • Answer inbound phone calls, internet inquiries, and chats
  • Provide guests with timely, relevant responses to address customer questions and needs
  • Facilitate providing guests price and purchasing information
  • Provide payment options and quotes
  • Generate sales and acquisition appointments
  • Manage organizers to stay up to date with follow up of all active guests
  • Adhere to specific outreach cadence required for new inquiries
  • Maintain a thorough understanding of KPIs

Qualifications

  • Able to set priorities, multi-task, and achieve goals
  • Ability to perform in a fast paced environment
  • Bilingual 
  • Ability to work on a team
  • Exceptional communication skills, both written and verbal
  • Highly proficient in verbal phone skills
  • Ability to establish and maintain strong internal and external relationships
  • Strong organizational and time management skills
  • Must be adaptable to change
  • Proficient using a computer
  • Evening and weekend schedule availability required

Preferred

Qualifications

:

  • Previous eSales experience for an automotive dealership

Additional Information



Perks & Benefits:

  • Medical, Dental & Vision Insurance
  • 401(k) with Company Match
  • Paid Time Off that Grows with You
  • Sundays Always Off
  • Closed on Thanksgiving & Christmas
  • Employee Pricing on Purchases & Leases
  • Free & Discounted Gym Membership Options
  • Exclusive Travel Deals on Hotels, Rentals & Airfare
  • Career Growth in a Fortune 500 Company

All your information will be kept confidential in accordance with EEO guidelines

Job Tags

Full time, Weekend work, Afternoon shift, Weekday work,

Similar Jobs

Children's Mercy Kansas City

Medical Interpreter-Spanish Job at Children's Mercy Kansas City

 ...our hospital. Overview Provide accurate and complete interpretation services to facilitate oral communication between Limited...  ...If you and have any concerns about receiving these vaccines, medical and/or religious exemptions can be further discussed with Human... 

Baystate Health

Phlebotomist II Job at Baystate Health

 ...diploma, GED or HiSET 12 months of phlebotomy experience SCHEDULE: ~ 36 hours...  ...increase based on years of service Free money coach advice from a certified...  ...learning and improvement. We educate and train hundreds of healthcare workers every year... 

Abbott Bus Lines, Inc

Motorcoach Operators Job at Abbott Bus Lines, Inc

 ...reputation for safety and dependability while ensuring every customer has a positive travel experience. No CDL? No problem! Abbott Bus Lines provides free CDL training with a one-year employment agreement following certification. Responsibilities: Safely operate... 

Bluestone Child & Adolescent Psychiatric Hospital

Art Therapist Job at Bluestone Child & Adolescent Psychiatric Hospital

 ...hospital indemnity, accident, critical illness ~ Flexible Spending Account for Health and Dependent Care JOB SUMMARY: The Art Therapist serves to facilitate skills and expressive/art therapy groups and provide care coordination for patients. Specifically, the Art... 

Clickhouse

Senior Cloud Engineer - Product Metrics Job at Clickhouse

 ...through SQL queries, emphasizing speed in managing escalating data volumes. Enterprises globally, including Lyft, Sony, IBM, GitLab, Twilio, HubSpot, and many more, rely on ClickHouse Cloud. It is available through open-source or on AWS, GCP, Azure, and Alibaba. About...