Inbound Call Agent - Entry-Level Customer Service Job at Enterprise Call Center, Charlotte, NC

TXVJbWd1TFJkQ241RnFDdlRJaGtDVmdJNmc9PQ==
  • Enterprise Call Center
  • Charlotte, NC

Job Description



Genesis Call Center recruits, trains, and manages remote Customer Service Representatives (CSRs) who support national brands in customer service, tech support, and sales. Our secure, cloud-based systems allow CSRs to work from home while delivering professional service.

Job Description



We are seeking skilled and service-minded individuals to join our team as Customer Service Agents. In this role, you will handle inbound customer interactions for major brands, using our provided systems to resolve issues, answer questions, and ensure customer satisfaction.

This is a phone-based customer service position that offers schedule flexibility and the ability to provide support from your designated workspace. A multi-step onboarding and client certification process is required before servicing can begin.

Responsibilities:

  • Answer inbound calls and assist customers with questions, concerns, or product/service issues

  • Use provided tools to document and resolve customer needs accurately

  • Follow established protocols for communication and case handling

  • Participate in required certification courses to qualify for client assignments

  • Deliver service in a professional and brand-aligned manner

Maintain performance targets in quality, communication, and efficiency

Qualifications

  • High school diploma or GED required

  • Must be at least 18 years of age

  • Authorized to work in the United States

  • U.S. resident (excluding residents of CA, CO, CT, MA, MD, NY, OR, WA, or WI)

  • Strong communication and active listening skills

  • Basic computer knowledge and typing ability

  • Ability to follow detailed instructions and meet performance standards

  • Prior customer service or call center experience is a plus

  • Spanish language skills are a bonus

Additional Information

  • Remote position – no commute

  • Paid training (after client certification)

  • Flexible schedule options

  • Paid time off

  • Career advancement opportunities

  • Access to telehealth benefits

  • All information kept confidential under EEO guidelines

 

Follow us on Facebook at:

Job Tags

Full time, Remote work, Flexible hours,

Similar Jobs

TheraEd Staffing Group

Special Education Teacher - School SPED Job at TheraEd Staffing Group

 ...We are seeking a fully Remote compassionate and skilled Special Education Teacher to join a dedicated educational team located in Virginia. This is an excellent opportunity to expand your teaching experience while making a lasting impact on students with diverse learning... 

Highmark Health

RN Clinical Supervisor 8C Surgical Trauma (Part Time), Allegheny General Job at Highmark Health

 ...Description : Date Posted: 1/16/2026 Location: Allegheny General Hospital Department: 8C Surgical Trauma Status: Part Time Shift: 48 hours every two weeks Rotation per guidelines Union: NO THE UNIT: The Allegheny General 8C Surgical/Trauma Unit... 

Business of Home

Staff Designer (Junior Designer) Job at Business of Home

Job Post Staff Designer (Junior Designer) Apply Company: Loczi Design Duration: Full-time Date Posted: 01/08/26 Category: Interior Design Location: San Francisco Salary: 50-100k Job Description Were looking for a Staff Designer (often referred... 

Paul May Associates

Information Security Engineer Crowdstrike Job at Paul May Associates

 ...Job Title: Information Security Engineer Crowdstrike Primary Location: Hybrid Schaumburg, IL Position Type: Full-Time Compensation Information The expected salary range for this position is $120,000 - $165,000 per year, depending on experience and... 

The Pivot Group Network

Cost Accountant - Hudsonville Area Job at The Pivot Group Network

 ...Cost Accountant | Hudsonville, MI Salary Range: $66,000 - $99,000 depending on experience Are you a forward-thinking professional with a passion for analyzing costs and driving financial efficiency? The Pivot Group is committed to fostering meaningful...