Job Description

Are you a motivated sales professional who enjoys the challenge of breaking into new markets? It will take plenty of cold calling!

If that's you, keep reading!

JOB PURPOSE:

The Inside Sales Representative will leverage various sales and communication skills to identify, qualify, contact, convert, grow, and maintain profitable market opportunities for the sale of utility pole products. This role is crucial in driving direct sales efforts and supporting the overall sales strategy to achieve business growth and customer satisfaction.

ESSENTIAL JOB DUTIES:

• Responsible for the sales effort to an existing list of customers and prospects.
• Primary responsibility involves cold calling and making multiple outbound calls to potential customers.
• Understand client needs and offer solutions and support.
• Qualify leads (MQL) from digital campaigns, conferences, references, tradeshows, etc.
• Collaborate with PDAM to research potential leads from business directories, web searches, or digital resources.
• Build pipelines with channel partners and team members to close sales.
• Maintain a CRM database of prospective client information.
• Handle projects related to new and existing customers, such as analysis and vendor setup forms.
• Develop and maintain vendor relationships to support sales opportunities and activities.
• Track weekly, monthly, and quarterly performance and sales metrics to report back to the manager.
• Fulfill all sales duties for assigned and generated accounts.
• Represent the company at regional and national trade shows/expositions.
• Create and present company sales presentations to existing customers and marketing qualified leads (MQL), in person or virtually.
• Accept and manage follow-throughs for all MQLs.
• Manage MQL handoff process to Outside Sales Representatives.
• Oversee successful delivery, from order placement through order close-out.
• Provide PDAM team with reports tied to BLP marketing campaigns.
• Learn CRM over time and execute programmatic campaigns directly within the CRM.
• Maintain data hygiene and pipeline reporting function for Sales leadership & SLT.
• Implement surcharges, price adjustments, and indexing for assigned accounts.
• Forecast sales for all assigned accounts.
• Serve as the primary 24-hour contact for assigned accounts during Storm Emergency Response.
• Collaborate with all departments to resolve customer issues promptly.
• Perform physical inventory count when needed.
• Participate in continuing education classes periodically.
• Contact customers for additional information or issue resolution during the quote or ordering process.
• Gather data for reporting purposes and ensure quoting accuracy.
• Follow up on customer applications and accurately enter them into the system.
• Complete vendor forms and delegate questions to the correct people for assistance, per the vendor questionnaire manual.
• Monitor internal reports to ensure all orders are processed correctly.
• Perform any other responsibilities deemed necessary by management.
• Attend weekly shipping meetings.
• Other duties as assigned.

JOB QUALIFICATIONS:

Education: Minimum of a two-year associate degree or equivalent work experience preferred.

Experience: Previous experience in an outbound call center, inside sales, or related industry preferred.

At least one year of customer service or sales experience required.

SKILLS BASED REQUIREMENTS:

• Proficient in Microsoft Office Suite with Windows operation.
• Experience with CRM Systems.
• Proficient with basic math and familiar with metric and American (or English) Standard systems.
• Prioritize and plan work activities, use time efficiently, and develop realistic action plans with detailed follow-through. Ability to stay on task without direct supervision.
• Demonstrates interpersonal oral communication skills by speaking clearly and persuasively in positive or negative situations. Written communication skills are clear, with the audience identified and the message defined in an understandable format.
• Take initiative in problem-solving.
• Ability to create original and unique ideas.
• Able to handle a high volume of cold calls with tenacity and maintain a positive attitude. Use interpersonal skills to build rapport and relationships with diplomacy and tact.
• Can diffuse high-tension situations to achieve comfortable results.
• Willingness to make decisions, exhibit sound and accurate judgment, and make timely decisions with limited direction after initial training.
• Ability to learn and comprehend new technical skills and knowledge.

WORK ENVIRONMENT/PHYSICAL DEMANDS:

To perform the duties of this job, the employee is required to use the computer for extended periods of time in a sitting or standing position. Ability to work under time constraints and ability to work in a fast-paced work environment. When visiting a plant, the employee will need to be able to be on their feet for an extended period. Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving products, minimum of 25 lbs. Exposure to varying types of climates. Outside environment can be dusty & noisy. Equipment & treated lumber may emit fumes. Equipment & treated lumber may emit fumes. Occasional travel may be required.

BELL LUMBER & POLE

Over its 100+ year history, Bell Lumber & Pole Co. along with its family of businesses (Bell Timber Inc, Bell Structural Systems, Alamco Wood Products) has built an incredibly strong reputation for excellence and is one of the largest producers of high-quality renewable wood poles for utility companies throughout North America and abroad. Bell has become a key partner to the expansion of our power grid to empower the move toward sustainable energy use. Bell is also a leading manufacturer of carbon positive mass timber architectural and structural beams for commercial and industrial applications. Bell Lumber and Pole is present in multiple states throughout the US and employs over 270 employees across 9 locations.

Since 1909, the Bell family has been committed to taking care of customers, the environment, and the communities in which we serve. This position is being created to help us advance our commitment to sustainable practices by optimizing our use of renewable materials while reducing the carbon footprint of our operations and that of our customer’s.

For the Bell family of companies, our mission statement is something that captures the heart of our employees at every level. We work hard so that the profit of the company is used: TO RADICALLY LOVE AND INFLUENCE LIVES . This mission is lived out internally through our values-driven workplace and externally through our passion for giving back and serving communities both near and far.

Salary: Negotiated based on experience.

In addition to competitive pay, we offer a comprehensive benefits package including:

• Health, dental, and vision insurance (with HRA and FSA)
• 401(k) with company match
• Short and long-term disability insurance
• Life insurance
• Paid holidays and generous paid time off
• Professional development opportunities
• Employee assistance and employee/community hardship programs

Bell Lumber & Pole is an equal opportunity employer.

Bell Lumber & Pole is proud to be an equal-opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital statuequal-opportunitys, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

This applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Bell makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Bell is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 651-203-2719 or send an e-mail to [email protected] and let us know the nature of your request and your contact information.

For additional detail, you can read through our EEO Policy.

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