Job Description

*Hybrid role in Merrimack NH, Westlake TX or Smithfield RI*

Our client is looking for a highly motivated individual to provide ITSM Change Management support for the client’s production environment. In this role, you will be responsible for the execution of ITSM Change Management processes in accordance with the goal of production stability. The ITSM Change Manager ensures that standardized methods and procedures are used for efficient and timely handling of all production ITSM change and release activities to improve service quality and delivery.

Due to client requirement, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance. 

Rate: $50 - $60 / hr. w2

• Demonstrates an understanding of policies, procedures, standards, environment, and underlying importance/need of change management processes.
• Reviews and assesses the content of change requests to ensure required details are included.
• Participates in change review and Change Advisory Board meetings.
• Facilities and provides oversight for systems installation, code deployment and infrastructure changes.
• Assesses and optimally communicates the impact of change request on existing systems and confirms the effort involved in implementing the change.
• Monitors and reports on the progress of change implementation efforts.
• Communicates change activities to management and the business area.
• Recommends course of action if change is not proceeding as documented.
• Identifies when and where change procedures break down.
• Provides operational support of systems installations, configuration of systems installations and infrastructure changes.
• Works with development and business partners to define transition plans for ownership of systems/application to production; oversees implementation of plans.
• Collaborate with the Incident and Problem Management teams.
• Interact with internal customers (i.e., Product Managers, Project Managers, and Business Analysts, etc.).
• Work with multi-functional teams, globally, and across cultural boundaries.
• Apply business impact assessments techniques to evaluate impact of proposed system changes.

• 5+ years in a similar operational role required with a technical capability.
• Excellent written and verbal communication skills in English, ability to communicate both technical and non-technical information, depending upon the audience.
• Experience of data analysis and trending with ability to identify improvements and actions.
• Must have understanding of the ITIL ITSM practice to support the day-to-day operations.
• Proven ability to quickly understand sophisticated systems.
• Diligent with the ability to follow processes and procedures.
• Proven ability to adapt to changes in processes and practices.
• Ability to rapidly absorb and understand complex technical situations.
• Ability to facilitate conversations with large groups of remote people.
• Ability to handle and prioritize tasks and time efficiently.
• Ability to identify process improvements and communicate them verbally and in writing.
• Ability to build effective working relationships with peers and internal business partners.
• Respectful, and able to act in an often-complex business environment.

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.


W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact [email protected].

About Eliassen Group:

Eliassen Group is a leading strategic consulting company for human-powered solutions. For over 30 years, Eliassen has helped thousands of companies reach further and achieve more with their technology solutions, financial, risk & compliance, and advisory solutions, and clinical solutions. With offices from coast to coast and throughout Europe, Eliassen provides a local community presence, balanced with international reach. Eliassen Group strives to positively impact the lives of their employees, clients, consultants, and the communities in which they operate.

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!

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