Job Description

The Medical Office Specialist offers clinical and medical office support to physicians and surgeons. Assists in patient care and administrative duties necessary to deliver quality patient care.  Performs various duties as a member of the health team in the treatment and care of patient and their families and also assists with tasks to support the unit. Participates and supports the health team in the direct patient care under the supervision of an RN/LPN or MD.

1. Monitors patient flow in waiting room and resolves patient flow issues related to registration and post-visit processing                      
2. Provides set-up of examination room and instruments in accordance with proper techniques established by hospital and infection control policies.                       
3. Takes and monitors vital signs, including fetal heart rate if necessary                      
4. Performs phlebotomy, point of care testing, and other procedures as indicated by physician order, including but not limited to electrocardiogram and phototherapy      
5. Assists with procedures as necessary including but not limited to echocardiogram, sigmoidoscopy, proctoscopy, nasal scope, colposcopy, biopsy, LEEP, laser and cystoscopy             
6. Sets up oxygen and suction                
7. Performs vision screening                   
8. Inventories, orders or re-stocks medical supplies; monitors expiration dates on all medications and medical supplies disposing appropriately as per institution policy                
9. Maintains logging system as required for refrigeration of medications, point of care testing, sterilization process, or others as needed                   
10. Performs routine maintenance/cleaning of equipment and instruments; Notifies appropriate personnel regarding any malfunction in equipment                    
11. Maintains a safe, secure, and healthy work environment by following standards and procedures; complies with legal regulations           
12. Complies with established personal protective equipment requirements necessary for protection against exposure to blood and other potentially infections body fluids, chemical disinfectants, radiation and other hazardous substances          
13. Acts rapidly and calmly during emergencies, initiates CPR and provides the necessary items called for by the team      
14. Transports patients and equipment as needed  
15. Performs any and all duties involving direct patient care as assigned by the RN/LPN within the framework of the New York State Nurse Practice Act and MSHS Policy and Procedures    
16. Documents in medical record / electronic medical record as required by hospital policy                 
17. Greets and registers patients, prepares and processes appropriate forms, directs patients to appropriate areas and arranges transportation needs                    
18. Screens incoming calls, takes and responds to messages, as well as responds to inquiries regarding department procedures, services and programs.          
19. Schedules appointments and completes pre-registration via telephone including insurance verification and full patient demographics collection over the telephone or in person using computerized system(s) with accountability for the integrity of the data, including all patient demographics and insurance information                 
20. Fulfills clerical responsibilities as assigned using the electronic medical record (EMR) system or manually as necessary, to include sending and receiving patient medical records; obtaining lab/x-ray reports, discharge summaries, referral information, etc.         
21. Performs routine cash collections at time of service.  
22. Completes forms and requisitions as needed, managing charts to ensure information is completed and filed appropriately. Assists in the creation and maintenance of medical charts.                    
23. Retrieves lab, pathology and diagnostic testing, and operative reports and data from computer systems                        
24. Checks, verifies and updates insurance information utilizing internal or electronic sources.             
25. Obtains and documents managed care referrals, required pre-certifications and authorizations as necessary                     
26. Supports surgical or procedure scheduling in conjunction with Surgical Coordinator or other similar role(s) verifying times with patients, preparing charts, pre-admissions and consent forms   
27. Maintains a working knowledge of New York State third party payer eligibility requirements for private and hospital billing                  
28. Utilizes and understands basic medical terminology; able to complete visit encounter forms and enters ICD10-CM and CPT information into computerized systems as appropriate             
29. Assists in training, orientation and education of entry level and or/float staff

• High School Diploma/GED.  Medical Assistant Certification from an approved school required. Licensed/Credentialed as a Phlebotomist or EKG technician preferred
• Two years of experience working as a medical assistant
• Name: Basic Life Support (BLS) (1 Year)                               Issuing Agency: AHA or Red Cross
• National Medical Assistant Certification from an approved organization

Collective bargaining unit: SEIU 1199-MSBI

Strength through Unity and Inclusion

The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.

At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.

About the Mount Sinai Health System:

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children's Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.

Equal Opportunity Employer

The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.

Compensation

The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $32.932 - $33.4653 Hourly. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

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