Job Description

A nationally recognized healthcare system is seeking a Medical Receptionist (Patient Service Associate) to join its float team. This is a confidential, high-priority search requiring a candidate who can uphold the highest standards of patient care, data security, and compliance.

Key Responsibilities

• Patient Interaction & Registration: Greet and register patients in a professional, compassionate manner while ensuring all demographic, insurance, and contact information is accurately entered into the EMR.
  

• Scheduling & Coordination: Schedule patient appointments, manage provider calendars, and coordinate follow-up visits across multiple clinic locations.
  

• Front Desk Operations: Answer and triage calls for urgency, scan and upload medical records, verify insurance benefits, collect co-pays, and process charge entries and payment postings.
  

• Compliance & Confidentiality: Maintain strict confidentiality of patient records and financial information in accordance with HIPAA and MediClear standards.
  

• Team Collaboration: Communicate effectively with physicians, nurses, and administrative staff to ensure a smooth patient flow and a positive patient experience.
  

• Adaptability: Provide coverage at various Mercy locations as needed and adapt to changing patient volume or workflow.
  

Required Qualifications

• Education: High School Diploma or GED required; additional medical office or healthcare coursework preferred.
  

• MediClear Certification (or equivalent healthcare compliance credential) required.
  

• Strong interpersonal and customer service skills with the ability to handle sensitive situations with tact and professionalism.
  

• Ability to work independently, prioritize tasks, and make sound decisions when circumstances warrant.
  

• Proficiency with EMR systems, Microsoft Office Suite, and standard office equipment.
  

Preferred Experience

• Prior experience as a medical receptionist, patient service associate, or similar role in a healthcare environment.
  

• Familiarity with insurance verification, payment posting, and multi-line phone systems.
  

Compensation & Benefits

• Competitive hourly pay with shift differentials where applicable.
  

• Comprehensive health, dental, and vision coverage.
  

• 403(b) retirement plan with generous company match.
  

• Paid Time Off (PTO), company-paid holidays, and tuition reimbursement.
  

• Mental health resources, wellness programs, and employee recognition rewards.
  

• Employer-paid short- and long-term disability benefits for eligible employees.
  

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