Job Description

We are looking for a Quality Director that will help us develop implement and coordinate activities of Process and Quality Engineering groups in the efforts of process development and optimization productivity and yield improvement reduction in material nonconformance and cost control. Manage and coordinate customer support activities including customer complaints RMA management and customer technical support with regard to product specification/application and problem resolution.

Primary Duties:

• Expected to follow all safety rules and policies and work in a manner that protects themselves and other stakeholders from hazards and injuries.
• Establish departmental goals action plans and reviews for quality productivity and yield improvement continuous improvement initiatives and preventative quality measures.
• Work closely with Production and Production Control managers and Sales and Marketing groups to direct and accomplish quality initiatives.
• Interface with customers internal or external for the establishment and maintenance of inprocess and final product acceptance criteria. Develop review and maintain appropriate process controls in support of product acceptance criteria.
• Facilitate investigation and resolution of product nonconformance including root cause analysis and corrective action implementation.
• Monitor internal and external quality trends and facilitate continuous improvement initiatives and team problem solving efforts in support of quality system.
• Act as ISO: 9001 Management Representative.
• Administer customer complaint system and manage RMA disposition. Follow up on the effectiveness of the corrective actions.
• Resolve chronic customer issues as demonstrated by external quality performance through dedicated efforts.
• Work with customers to provide technical support and address product specification/application issues.
• Provide on site customer support to resolve critical quality problems needing urgent attention.
• Provide guidance and direction to Quality Engineers in developing and optimizing manufacturing processes and establishing equipment capabilities and their utilization.
• Develop and maintain departmental budget.
• Maintain high level of safety performance within the department.
• Provide training and development opportunities for subordinates.
• Manage compliance with PMX Quality System.
• Any other duties as assigned.

Education/Experience Requirements:

• Bachelors degree preferred; and 7 years related experience and/or training; or equivalent combination of education and experience.
• ISO 9001 Internal Auditor Certification.
• Needs ISO 9001 current /IEC 17025

Skills Requirements:

• Development of a QMS structure.
• Leadership and Supervisory skills.
• Development and understanding of financial reports.
• Ability to monitor plan and organize budgets.
• Quality processes and problem solving skills.
• Knowledge of Quality Management System Measurement system analysis and basic/intermediate statistics.
• Knowledge of automotive IATF 14969 is a plus
• Maintain current knowledge of professional trends.
• Microsoft Office Word Excel SharePoint.
• General understanding of PCs and related software experience.
• Sound communication organizational and analytical skills with the ability to plan work.
• Must be able to communicate in English for all business / job related transactions.

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