Job Description

Key Responsibilities

• Lead implementation configuration & operations of applications built on Service/Health Cloud that are used by 1000 internal users & 100000 external community users.
• Acts as technology expert providing Salesforce administration & configuration expertise to the team ensure SOPs are established & followed to manage the platform ensure knowledge articles & hand off from development team are appropriately managed. 
• Implement IT service management framework & principles to maintain SLA for platform performance & operations

Qualifications :

Education & Experience

Must possess a Bachelors degree or foreign academic equivalent in Computer Science Information Technology Electronics Engineering or a highly related field of study and 5 years of related work experience.

Of experience required must have 5 years exp writing in SOQL & SQL with any RDBMS (e.g. SQL Server/Oracle/DB2).

Must have 5 years of each of the following:

        Salesforce administration experience;

        designing & implementing new processes & facilitating user adoption;

        identifying & analyzing upstream & downstream impact analysis through applications systems &               processes;

        performing administration in large scale (500 users) Salesforce implementation;

        building with basic triggers/Apex code/LWC knowledge; and

        providing all aspects of administration on Service Cloud.

Exp may be gained concurrently.

Salesforce.com Administrator certification.

Additional Information :

5% of Domestic Travel. 100% telecommuting permitted.

Salary Range: $139500.97 $153000 per year

Apply online at Refer to Req ID: REF34400Y

We offer a comprehensive package of benefits including paid time off (vacation holidays sick) medical/dental/vision insurance and 401(k) to eligible employees.  This job is eligible to participate in our shortterm and longterm incentive programs.

AbbVie is committed to operating with integrity driving innovation transforming lives serving our community and embracing diversity and inclusion. It is AbbVies policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race color religion national origin age sex (including pregnancy) physical or mental disability medical condition genetic information gender identity or expression sexual orientation marital status status as a protected veteran or any other legally protected group status.

AbbVie is an equal opportunity employer and is committed to operating with integrity driving innovation transforming lives serving our community and embracing diversity and inclusion.  It is AbbVies policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race color religion national origin age sex (including pregnancy) physical or mental disability medical condition genetic information gender identity or expression sexual orientation marital status status as a protected veteran or any other legally protected group status.

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Remote Work :

No

Employment Type :

Fulltime

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