Job Description

Job Title: Senior Professional Services Engineer

Location: Wichita, Kansas

Company: Pileus Technologies

About Us: Pileus Technologies is a leading Managed Service Provider (MSP) based in Wichita, Kansas. We specialize in delivering comprehensive IT solutions that empower businesses to achieve their goals through innovative technology and exceptional service.

Job Summary: We are looking for a highly skilled Senior Professional Services Engineer to join our team. In this role, you will be responsible for delivering advanced technical solutions and services to our clients. You will work closely with clients to understand their needs, design tailored solutions, and ensure successful implementation and support.

Key Responsibilities:

• Collaborate with clients to gather requirements and understand their business objectives.
• Design, implement, and support complex IT solutions, including cloud services, networking, and security.
• Provide technical leadership and mentorship to junior engineers and other team members.
• Conduct thorough assessments of client environments and recommend improvements.
• Troubleshoot and resolve complex technical issues, ensuring minimal disruption to client operations.
• Stay current with industry trends and emerging technologies to provide cutting-edge solutions.
• Develop and maintain strong client relationships, ensuring high levels of satisfaction and trust.
• Assist in preparation and delivery of technical presentations and demonstrations to clients.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 3-5 years of experience in a professional services or similar role within an MSP environment preferred.
• Extensive experience with On-Prem and cloud platforms (e.g., VMware, Microsoft Hyper-V, AWS, Azure, Google Cloud) and IT infrastructure.
• Strong understanding of networking, security, and best practices in IT service delivery.
• Excellent problem-solving skills and the ability to troubleshoot complex technical issues.
• Proven ability to manage multiple projects and priorities in a fast-paced environment.
• Exceptional communication and interpersonal skills.
• Relevant certifications (e.g., CompTIA A+, CompTIA Network +, CompTIA Security+, CompTIA Server+, AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect) are a plus.

Benefits:

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• SIMPLE-IRA plan with company match.
• Generous paid time off and holiday schedule.
• Opportunities for professional development and career growth.
• Collaborative and inclusive work environment.

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