Job Description

Schedule:

• Saturday-Monday 7am-3pm
• Tuesday-Wednesday 3pm-11pm

Job Summary: The Senior Site Lead is responsible for overseeing services and activities at the Emergency Shelter Program. Dependability, responsibility, and the ability to communicate effectively and respectfully are mandatory skills. The role requires the ability to work effectively with a diverse population, plan, organize, and prioritize duties, maintain a positive, professional, safe, and guest-centered environment while on duty, and establish and maintain effective working relationships with others. This position requires a flexible work schedule, including some weekend, morning, evening, and holiday shifts. Fluency in Spanish is a significant value.

Essential Duties and Responsibilities

Shelter

• Oversee and assist in the implementation of shelter activities, including logistics and guest intakes, ensuring quality, guest-focused, and trauma-informed delivery of services.
• Assist in the coordination of volunteers and support services.
• Oversee the organization of supplies and facilities needs.
• Encourage and discuss progress toward housing with shelter guests.

Management

• Goal: Support identified program staff in facilitating optimal performance.
• Support shelter staff during designated shifts.
• Assist in various aspects of staff duties.
• Assist in coordinating and managing special group events and holiday events.
• Provide crisis/conflict intervention.
• Communicate any staff or shelter issues to the Program Manager.

Administration

• Goal: Oversee administrative duties that support program services.
• Coordinate supply and service needs.
• Assist with securing necessary resources.
• Assist with record-keeping and reporting.

Miscellaneous

• Attend staff meetings and training workshops as needed.
• Assist with general duties (stocking supplies, copies, fax, phone calls, etc.).
• Enhance job performance by applying up-to-date professional knowledge gained from attending seminars and conferences and reviewing professional publications.
• Perform ad hoc projects as appointed by the Supervisor.

Mercy House is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.

E-Verify Participation Poster:  English & Spanish (

E-Verify Right to Work Poster:  English & Spanish (

Mercy House must reserve the right to modify, supplement, rescind, or revise all job descriptions to meet the overall needs of Mercy House except as to any language that establishes that the employment relationship is at the will of either the staff member or Mercy House.

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