Job Description

Illinois Tool Works Inc. (NYSE: ITW) is a Fortune 300 global multi-industry manufacturing leader with revenue of $16.1 billion in 2023. The company’s seven industry-leading segments leverage the unique ITW Business Model to drive solid growth with best-in-class margins and returns in markets where highly innovative, customer-focused solutions are required. ITW’s approximately 45,000 dedicated colleagues around the world thrive in the company’s decentralized and entrepreneurial culture.  . 

E. H. Wachs, an Illinois Tool Works Company, is a recognized world leader in the manufacture and distribution of field machining and valve exercising equipment. 

Job Description

Position Overview:

The Technical Sales Representative will support and sell E.H. Wachs products under direct supervision and assist with providing technical oversight to ensure successful customer integration and implementation of products.

Essential Job Functions:

• Conduct pre-sales activities including understanding the customer’s business and analysis of product needs
• Conduct post-sales activities including delivery follow-up to ensure product has met customer’s needs and communication with customer for additional sales opportunity 
• Handle incoming sales calls and provide technical support of products and applications
• Responsible for processing Web leads, activities, and quotations into CRM system
• Support field sales staff and distributors in moving opportunities through the sales process
• Foster new business and build customer relationships as it is essential to our growth within the marketplace
• Process sales orders to invoice 
• Process all RMA’s (repairs & returns) and forward to shipping
• May prepare documents for import and export shipments
• Fulfill all requests for literature and technical information required to identify application and specify equipment
• Support Rental Centers with order processing and rental billing
• Required to adhere and comply with state and federal law, the ISO Quality program and procedures, and the safety program
• Additional duties and tasks as assigned.

Qualifications

Requirements:

• High School or GED is required
• Must possess sales ability
• Through company training, this position requires advanced operation and application knowledge of organization’s products
• Excellent verbal, written and listening communication skills
• Aptitude with detailed computer programs
• Must be organized and detail-oriented; as well possess strong time management and problem-solving skills.
• Ability to work independently and be resourceful
• Must be able to adjust to a changing work environment, competing demands, frequent changes, delays and unexpected events.

Additional Information

All your information will be kept confidential according to EEO guidelines.

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. 

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. 

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. 

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. 

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.

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