Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to statement jewelry, we offer exciting surprises that make the everyday a little more fun. Same with working here. Our environment is ever-changing, yet always encouraging. Each shift is a new opportunity to Discover Different.
JOB SUMMARY
Responsible for delivering a Highly Satisfied Customer Experience demonstrated by engaging and
interacting with all customers, embodying our REACH (Remember Everyone Affects Customer Happiness)
philosophy and maintaining a clean and organized store environment. Adheres to all operational,
merchandise, and loss prevention standards. Cross-trained to work in multiple areas of the store in order
to support the needs of the business.
DUTIES AND RESPONSIBILITIES
Major Areas of Responsibility:
Customer Experience
• Role models REACH principles with internal / external customers
• Supports a positive store culture and embodies all aspects of a Green Culture Pulse
• Promotes TJX Rewards credit and loyalty programs during customer interactions
• Supports and responds to all Front End coverage needs
• Supports and responds to all Dressing Room and Jewelry needs
Human Resources
• Upholds a culture of honesty, integrity, and respect
• Communicates accurately and effectively with management and Associates
• Accepts ongoing recognition and constructive feedback
• Adheres to all labor laws and Associate meal and break period policies
Store Operations
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and
participates in the maintenance/cleanliness of the entire store, e.g. Single Queue, Associate
Lounge, backroom and facilities• Maintains all floor care cleanliness standards including the maintenance and operation of the
scrubber and buffer
• Processes and prepares merchandise for the sales floor following Door to Floor and Working
Smart principles
• Adheres to all Front End policy and procedures including the ringing sequence and all operational
controls (RIL, Voids, Refunds, etc.)
• Balances register draws and or cash office as required
• Ensures 'go backs' are properly tagged/hung and promptly returned to the sales floor
Merchandising
• Maintains and upholds merchandising philosophy
• Adheres and upholds all merchandise and signage standards
• Partners with Merchandise Coordinator on the creation and maintenance of compelling features,
flexing the sales floor as needed
• Ensures merchandise is properly tagged, hung, secured, and coded per company guidelines
• Initiates and participates in store recovery as needed throughout the day
Loss Prevention & Safety
• Supports and participates in store shrink reduction goals and programs
• Adheres to all operational and loss prevention controls in accordance with company guidelines
and policies
• Properly handles damages, no tickets, and mismates
• Identifies and communicates alert signals and potential safety issues immediately to
management/loss prevention to ensure a risk-free environment
• Does not engage in the pursuit of or apprehension of shoplifters
Non-Essential Job Functions
• Other duties as assigned
At TJ Maxx there’s so much potential to discover something new. A new day means new merchandise, and a fresh chance to reinvent retail. Discover Different means that we want you to bring your whole self and your sense of style to work with you every day - just as Associates do throughout the entire TJX family, which includes Marshalls, HomeGoods, Sierra, and Homesense.
Discover Different also means we embrace each other’s differences and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
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