Job Description

Role: UX Researcher III

Location: Chicago, IL-Onsite-Hybrid

Duration: 12+ Months

Job Description:

Note:

Top 5 Skill sets
1. Experience in moderated and Unmoderated qualitative testing
2. Experience in analyzing research data and insights
3. Experience in ad-hoc research like airports, inflight
4. Basics of UX
5 Strong communication and presentation skills

Job Description:

OVERVIEW / SUMMARY
The UX Researcher will be an integral part of the United UX design team with a focus conducting design research to inform the design process from discovery to wireframes to visual design. In this role, the UX Researcher will lead efforts to develop and execute research plans, methodologies, and report findings to inform design development. At the core, this position will transform unmet user needs and business opportunities into successful product launches through user research throughout different design phases. The UX Researcher will work to create a best-in-class user experience for United's customers, helping transform unmet user needs and business opportunities into successful digital solutions.
We are looking for an experienced User Researcher who is curious about people and their behaviors. Sifting through the layers of consumer behavior requires an analytical and organized mind as well as the ability to think outside the research to glean the true meaning behind human actions. Probing for meaning via focus groups and interviews, would be part of work so being as comfortable with a crowd as you are one-on-one is very important. People best suited for this role are articulate and intelligent, with solid communication skills. This role requires individuals who are as computer savvy as they are people friendly, since their work entails examining and finding meaning in data as well as actually gathering data from people.

ESSENTIAL JOB ACCOUNTABILITIES:
Conduct independent research on multiple aspects of products and experiences.
Collect and analyze user behavior through lab studies, field visits, ethnography, surveys, benchmark studies, server logs and online experiments (A/B testing).
Work with Designers, Product Managers, Engineers and other UXRs to prioritize research opportunities in a fast-paced, rapidly changing
Understand and incorporate complex technical and business requirements into research.
Advocate research findings to diverse audiences through written reports and in-person presentations.
Strong communication, critical thinking, and creative problem-solving skills required.
Gathering & sourcing of targeted testing audience

MINIMUM REQUIREMENTS
Required:
Bachelor's degree or 4 years of relevant work experience
Extensive knowledge of usability and user experience research tools and techniques (e.g. field research, heuristic reviews, benchmarking, card sorts, lo-fidelity prototyping methods, etc.)
5+ years of usability research experience with multifaceted responsibilities
Strong understanding of user interface design practices and principles a must
Strong moderation skills and methods for group facilitation and consensus building
Ability to work independently, in a team

Preferred:
Master's degree
Experience with conducting remote usability testing and focus groups
Preferably a mix of web and mobile experience
Related experience in another field such as human factors, interactive design, information architecture, and/or market research is a plus

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