Work at Home Customer Service Representatives Job at OutPlex, Remote

TU8wbWcrRFVkU2I2Rkt1dlRJdGhEbHNINmc9PQ==
  • OutPlex
  • Remote

Job Description

Work at Home Customer Service Representatives Location Remote :

Company Overview: OutPLEX connects brands with their customers by coupling conversational AI and human engagement experts for optimized customer experiences and increased ROI. Based in Fort Lauderdale, Florida, OutPLEX is an omnichannel provider for the business's customer support and sales needs. We develop, implement, and manage voice and digital CX solutions at scale for global brands across all industries.

Position Summary: We are seeking a dedicated and customer-oriented individual to join our dynamic team! As a Customer Service Representative, you will be holding a vital role in assisting customers on the phone answering product-related inquiries, researching alternative solutions, and troubleshooting technical issues. You will be serving as a liaison between clinical teams, vendors, and patients to contribute to our continued success in delivering outstanding customer experiences. If you're passionate about helping customers and enjoy working in a supportive, collaborative environment, we encourage you to apply.

Responsibilities:

  • Serve as first point of contact for patient inquiries exhibiting excellent customer service skills.
  • Responsible for performing all service agent responsibilities in accordance with established company protocols.
  • Provide phone support for post-op patients and work directly with vendors and field technicians.
  • Provide expert technical support and guidance to customers by diagnosing and resolving product-related issues in an accurate manner.
  • Scheduling follow up appointments as needed and managing e-commerce orders and data entry in a timely manner.
  • Utilize automated systems proficiently to log, retrieve, and update information accurately.
  • Assist customers in resolving technical problems related to portable connect and other devices.
  • Identify and escalate complex customer situations to appropriate departments.
  • Maintain a high level of professionalism and empathy in all customer interactions, demonstrating a strong commitment to delivering exceptional customer service.
  • Attend additional necessary training to maintain up-to-date knowledge of products and procedures.

Qualifications:

  • High school diploma or equivalent
  • Excellent communication skills, both verbal and written, with the ability to convey technical information clearly to non-technical individuals.
  • Strong organizational skills and attention to detail in managing orders, appointments, and customer interactions.
  • Proficiency in using automated systems and software for data entry and customer management.
  • Problem-solving skills to address customer inquiries, troubleshoot issues, and escalate when necessary.
  • Flexibility to adapt to changing priorities and multitask effectively in a fast-paced environment.
  • Familiarity with medical terminology, devices, and healthcare industry practices is a plus!

Benefits:

  • Full time and part time schedules to choose from
  • Health, dental and vision insurance
  • IRA Matching plan
  • Paid time off
  • Growth opportunities

Job Tags

Full time, Part time, Remote work,

Similar Jobs

Reconstruct

Mobile App Developer Job at Reconstruct

 ...About the job: Mobile App Developer position How often do you get the chance to make a global impact developing the latest AI inside of the built world? Reconstruct's Visual Command Center (VCC) uses AI and Machine Learning inside of computer vision to track the... 

IQ RESOURCE GROUP, INC.

Plastic Printing Specialist Job at IQ RESOURCE GROUP, INC.

 ...Team developer. Positive and upbeat attitude. Attributes / Qualifications of an ideal Candidate: Prior experience in a fast-paced manufacturing environment is a plus. Experience with any of the listed equipment types is beneficial but not required. Ability to lift heavy... 

Pacific Working Capital

Online Help Desk Agent Job at Pacific Working Capital

 ...Description Pacific Working Capital is looking for an Online Help Desk Agent to join our team. This full-time remote position provides an excellent opportunity...  ...Provide exceptional customer service via online chat, email, and phone Assist clients with account inquiries... 

Johns Hopkins Medicine

RN - Registered Nurse 2 - Ambulatory Oncology Infusion Clinics Job at Johns Hopkins Medicine

 ...world renowned, Magnet-designated facility. Registered Nurses (RNs) in our Ambulatory Oncology Infusion Clinics provide both standard of care and research...  ...Whether your interests are becoming a charge nurse, an ICU RN, getting involved in quality improvement projects,... 

Whole Foods Market

Butcher - Full Time Job at Whole Foods Market

 ...A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our...  ...to the cutting, preparation, display, and selling of meat products. All Whole Foods Market Retail jobs require ensuring a positive...