Job Description

Who We Are

Project for Pride in Living, Inc. (PPL) is a nonprofit organization dedicated to empowering low-income people to become self-reliant through integrated services. When joining PPL, you become a part of a diverse team whose person-centered approach to services ensures individuals and families receive the housing and ecosystem of support they need to achieve greater stability now and for the next generation. We are eager to welcome new team members dedicated to serving our residents and pursuing our mission to  build the hope, assets, and self-reliance of individuals and families who have lower incomes by providing transformative, affordable housing and employment readiness services.  PPL strives to be an equitable and inclusive organization committed to elevating the voices of the communities we serve that are disproportionately affected by systemic inequities.

Job Summary:

PPL is excited to be growing its enrollment and outreach services and is looking for a talented, people-person with strong communication skills to join this team. This position interacts regularly with the public and often represents the first impression Participants will have of the Career Center. This position is responsible for: coordinating outreach in the community and recruiting eligible participants to participate in career pathway training programs and services, assisting with eligibility determination and screening for services, intake assessments, creative marketing both online and in-person and data entry integrity. 

Essential Duties and Responsibilities: The following duties are normal for this position. These duties are not to be construed as exclusive or all-inclusive.

• Provide ongoing support and assistance for current and potential participants with next steps throughout the intake process. This includes meeting with potential participants on a walk-in basis as well as through scheduled appointments.
• Screening for services through PPL’s CareerWorks and SNAP E&T funds.
• Conduct, schedule, and interview potential participants for enrollment into job training programs. Work in partnership with training staff.
• Proctor skills assessments (TABE, Northstar Digital Literacy) in conjunction with other staff to ensure all participants are on track to enrollment.
• Provide excellent customer service in person, online and over the phone.
• Effectively handle a variety of situations requiring tact, judgment, and poise by providing excellent customer service skills.
• Collect and enter data in a timely, thorough, and accurate manner.

• Coordinate outreach and recruitment efforts for PPL’s Career Pathway Training, both in-person and online, by leading Information Sessions, posting ads and on social media, hosting info booths at various events, including career/job fairs, festivals, as well as community organized events to engage potential program participants and generate new outreach leads.
• Availability to work some evenings and weekends periodically.

Additional Tasks and Responsibilities: While the following tasks are necessary for the work of the unit, they are not an essential part of the purpose of this position and may also be performed by other members.

• Answer and route telephone and email inquiries and miscellaneous questions from employees, clients, vendors, and the public, and provide customer service.
• Support PPL work and mission by accepting assignments for special projects, committees, etc.
• Perform related administrative duties.
• Perform other duties as assigned or directed.
• Participate in various PPL committees as needed.
• Maintain professional effective communications with program participants, co-workers and partner agencies.

Supervisory Responsibilities

• This position does not have supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

Minimum Requirements

• Strong customer service and verbal and written communication skills
• Experience working with, and understanding, low-income communities and diverse populations.
• Strong knowledge of community programs and resources
• Excellent multitasking prioritization skills and attention to detail
• Comfortable presenting to large groups
• Effective and professional communication with program participants, co-workers, and external partners.
• Reliable transportation or valid driver’s license and good driving record.

  Minimum Technology Qualifications

• Demonstrated proficiency with MS Word and Excel, Zoom, Teams and online meeting platforms.
• Ability to use office equipment including telephone and voicemail system, copier, printer, fax machine and scanner.
• Ability to access and navigate online databases.
• Ability to use MS Outlook.
• Ability to navigate the internet and electronic timecard system.
• Ability to navigate computer networks (files, drives, and folders).

  Education and/or Experience

• BA/BS degree preferred in related field (additional experience may substitute for education).
• Experience with community outreach
• Experience speaking in front of large crowds and/or facilitating workshops.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to sit, bend, and communicate. The employee must occasionally lift and/or move up to 10-25 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions and ability to work under generally safe and comfortable conditions where exposure to environmental factors may cause discomfort and poses a limited risk of injury.

Benefits:  Health & Dental; Employer Paid Short & Long Term Disability Insurance, Employer Paid Life Insurance; Paid Parental Leave; Voluntary Life Insurance; Health Savings Account (HSA) or Flexible Spending Account (FSA); PTO and paid Holidays; 403(b) Retirement Plan with Employer Match; Summer half-day Fridays; an impactful presence in an organization that makes a difference in many lives.

Salary:  $20 to $25. Hr., DOQ

PPL's work structure has evolved into a Hybrid Model where available, striking a balance between on-site presence at the office or satellite locations and remote work from home based on the program's needs. Working with your supervisor to find the right balance for your team will evolve over time.

How to Apply:

Qualified candidates can apply online. Include a cover letter and resume. The hiring process includes phone screens and in-person interviews, references, and background checks for final candidates.

PPL strives to be an equitable and inclusive organization committed to elevating the voices of the communities we serve those who are disproportionately affected by systemic inequities. Persons of color, women, members of the LGBTQ community, veterans, and individuals with disabilities are strongly encouraged to apply.

PPL is an EEO/AA employer. PPL participates in the federal E-verify program to confirm the identity and employment authorization of all newly hired employees.

In compliance with the Americans with Disabilities Act, the organization will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

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