Job Description

The Leasing Consultant is the community's sales representative whose primary duties are to greet prospects, professionally present the features and benefits of their assigned community, and properly secure lease agreements from qualified persons. A Service-oriented Leasing Consultant strives to make current residents feel welcome and comfortable in their community.

Our Values:

• Positivity: Our company strives to cultivate a hyper-positive environment, minimizing negativity. Team members actively contribute to this environment, ensuring a positive approach to all situations and interactions.
• Solution-oriented: When faced with challenges, we view them as opportunities to learn and improve. We systematically document issues, devise action plans, set timelines, manage budgets, commit to actions, and implement solutions.
• Pursuit of Excellence: We dedicate ourselves to the intense and relentless pursuit of excellence and accomplishment. We believe that genuine happiness and fulfillment stem from continuous achievement and improvement, achieved by doing the right things, right.
• Transparency and Candor: We are committed to being honest, open, and direct in all of our dealings, fostering trust and allowing us to demand the same in return. We adhere to moral and ethical principles that surpass industry standards, ensuring our actions are rooted in integrity.
• Dedication to Outperform: We outperform the expectations of our residents, partners, investors, shareholders, and fellow team members through unwavering dedication and exceptional service.
• Leadership: We provide clear guidance and direction, aligning with our culture and core values to realize our vision and purpose.
• Financial Strength: We maintain financial strength to achieve our vision and sustain our organization’s growth.

Key Responsibilities:

1. Leasing and Sales:

   • Respond to all leasing inquiries promptly via phone, email, and in-person visits.
   • Conduct property tours and highlight the unique features and amenities of the complex.
   • Assist prospective residents with the leasing process, including application completion, lease agreements, and necessary documentation.
   • Close sales by overcoming objections and securing lease agreements.
   • Maintain an accurate and in-depth knowledge of all aspects of the community, including leasing rates, apartment features, and amenities.

2. Customer Service:

   • Provide exceptional customer service to current and prospective residents.
   • Address resident concerns and maintenance requests promptly and efficiently.
   • Foster a sense of community among residents and promote resident retention.

3. Marketing and Outreach:

   • Assist with marketing strategies to attract new residents.
   • Participate in outreach marketing activities to create brand awareness and generate new leads.
   • Update online marketing platforms and social media channels with current listings and community updates.

4. Administrative Duties:

   • Maintain accurate records of prospect interactions, lease agreements, and other necessary documentation.
   • Process lease applications and follow up with prospective residents.
   • Conduct market surveys and analyze competition to ensure Surf Apartments remains competitive in the local market.

5. Team Collaboration:

   • Work collaboratively with the property management team to ensure the smooth operation of the community.
   • Participate in team meetings and contribute ideas for improvement and growth.
   • Assist with organizing and executing resident events and activities.

Qualifications:

• High school diploma or equivalent; college degree preferred.
• Previous experience in leasing, sales, or customer service is highly desirable.
• Strong communication and interpersonal skills.
• Proficient in Microsoft Office Suite and property management software.
• Excellent organizational and multitasking abilities.
• Ability to work weekends and a flexible schedule as required.

Skills and Competencies:

• Sales and negotiation skills.
• Customer service orientation.
• Attention to detail.
• Problem-solving and conflict resolution.
• Time management and ability to prioritize tasks.
• Team player with a positive attitude.

Physical Requirements:

• Ability to walk, stand, and sit for extended periods.
• Ability to lift and carry up to 25 pounds.

Benefits:

• Competitive salary and commission structure.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Retirement plan options.
• Professional development opportunities.

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