Aramark Healthcare+ is seeking candidates for a Retail Food Service Manager position to oversee retail dining operations at Boston Children's Hospital, located in Boston, MA. This is a management position, responsible for developing and executing dining solutions to meet customer needs and tastes. Oversees and manages dining operations where customers order prepared food from a menu.
• Manage Front of House (Cafeteria, Starbucks and catering) dining operations
• Develop and implement retail services plan to improve service, quality and profitability of service areas.
• Maintain effective working relationships with other departments to provide a unified retail experience for customers.
• Manages marketing, merchandising and cash handling procedures.
• Ensures that requirements for appropriate sanitation and safety levels in respective areas are met
• Maintains effective client and customer rapport for mutually beneficial business relationships
• Drives customer service and tracks and responds to survey results.
• Directly supervises two or more employees with responsibility for hiring, discipline, performance reviews and initiating pay increases
• Assists in location forecast and accounting; tracks sales trends and drives sales.
• Implements specials and LTOs and coordinates pop up restaurants, Fooda, etc.
At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.
• Bachelor's degree or equivalent experience
• 1+ years of Retail Food Service Management experience required
• Experience with marketing, merchandising and cash handling required
• Strong customer service and computer skills required
• Must be able to work a flexible school including evenings and weekends as needed
• NOTE: This client location requires all individuals working on site to be fully vaccinated against COVID-19 before start date.
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