Job Description

Job Title: Service Technician 

Pay Range: $30-43/hr + Potential Bonus (Dependent on Market)

Schedule:

• Typical Hours: 7:00 AM - 4:00 PM (Varies by Market)
• Rotational On-Call: Every 3-4 weeks
• Occasional Overnight Travel: May be Required Based on Market

Location: Within 40 miles of the designated market area.

Benefits:

• Company Vehicle: Take-home truck/van with gas card
• Uniforms Provided
• Phone Provided
• Health, Life, Dental & Vision Insurance: Eligibility on the 1st of the month following 60 days of employment
• Paid Time Off: 12 days PTO accrued after 30 days of employment, 3 floating holidays, and 48 hours for wellness/sickness

Technician Duties:

• Service Solutions: Collaborate with restaurant and hospitality managers to deliver comprehensive service solutions for commercial cooking, refrigeration, ware-washing, and other specialty food service equipment.
• Troubleshooting & Repair: Utilize your mechanical aptitude and troubleshooting skills to properly diagnose and repair Commercial Kitchen Equipment, including cooking, refrigeration, ware-washing, and other specialty food service equipment.
• Technical Consultation: Communicate with manufacturers as needed for diagnoses and parts identification, and consult with the Technical Assistance Group for on-site technical support.
• Installation: Install parts ordered for customers in a timely and professional manner, adhering to company policies.
• Service Promotion: Promote and recommend additional services provided by the company to customers when appropriate.
• Administrative Duties: Produce accurate and timely administrative documents, including work orders, time reporting, receipts, and truck stock inventory.
• Safety & Maintenance: Follow safe work practices and accident prevention procedures. Maintain a neat and orderly service vehicle, along with accurate parts and tool inventory.
• Productivity: Maintain productivity levels in accordance with company standards.

The ideal candidate for the Service Technician role should have experience in one or more of the following areas:

• Commercial Refrigeration: Expertise with Walk-In Coolers/Freezers, Reach-In Coolers/Freezers, Ice Machines, Parallel Rack Systems, etc.
• Commercial Kitchen Repair: Proficiency in servicing Gas Ovens, Fryers, Boilers, Dish Machines, etc.
• Combination of Both: Preferred for broader skill sets.

Licensing:

• Universal EPA License is required unless the candidate has significant experience in Commercial Kitchen Repair.

Experience Required:

• Minimum of 1 year of technical experience in one or more of the following areas: Refrigeration, Appliance Repair, Kitchen Equipment, Commercial HVAC, or relevant Military Service.

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