JOB FUNCTION: Assists the Service Center Supervisor in leading and directing the Building Operations Center (BOC) employees. As the BOC Lead, the Sr. Building Operations Specialist ensures proper monitoring, reporting, and communication of activities on all building monitoring systems, facilities incidents, and events, as well as receipt and processing of service and work order requests. Also track ongoing training while maintaining operations procedures and documentation. Eight-hour work schedule, Monday through Friday.
MAJOR DUTIES AND RESPONSIBILITIES:
• Serves as primary trainer for all newly assigned BOC personnel.
• Set up, track, and timely post all schedules, changes, and overtime for assigned personnel.
• Perform duties of, and serve as back up for, the day shift BOS or Customer Service personnel if needed.
• Work rotational shifts for 24 x 7 operations center coverage in the event of an unplanned absence or emergency to include days, evenings, nights, weekends, and holidays. Coverage maybe required with little or no notice.
• Participate in rotating on-call responsibilities.
• Attend meetings as assigned.
• Promote effective employee relationships.
• Ensure compliance with all company and regulatory policies and procedures.
• Create, review, edit, and distribute routine correspondence, reports, forms, and memorandums from various files or rough draft format using MS Office applications.
• Report and update management on operational issues.
• Perform other duties as assigned.
REQUIRED QUALIFICATIONS:
• Ability to effectively present information one-on-one and small groups to customers, clients, and other employees of the organization.
• Two to three years of experience in a similar role, both in customer service and operations, preferably in building maintenance.
• Ability to adapt to frequent change and a hectic, fast-paced work environment.
• Strong interpersonal skills and ability to deal with others in a positive, customer-focused manner.
• Ability to comprehend written and oral instructions.
• Reliable transportation to and from work, for providing additional shift coverage, and for occasional off-site meetings.
EXPERIENCE: Two to three years of experience in a similar role, both in customer service and operations, preferably in building maintenance.
EDUCATION: Associates Degree, two years of college with 3 years of experience, or 5 years of related experience, with additional training in the use of computers for data entry,
work processing, reporting, spreadsheets, etc.
PREFERRED QUALIFICATIONS:
• One year of supervisory or work leadership experience.
• Facilities and operations management experience.
• MAXIMO experience.
SECURITY: Must be a U.S. Citizen, able to obtain and maintain a Top-Secret
Security Clearance.
PHYSICAL DEMANDS: Incumbents may work in conditions that require operating industrial machinery/power tools and motor vehicles. Additionally, incumbents may participate in work that requires walking, bending, squatting, and carrying materials throughout the facility.
Workplace conditions necessitate following strict safety guidelines and the use of Personal Protective Equipment. Work tasks requiring the incumbent to lift weight more than 50 pounds requires
two or more persons.
The physical demands described here are representative of those that an employee may perform on an occasional to regular basis while performing functions of this job. The work environment characteristics describe here are representative of those an employee may encounter on an occasional to regular basis while performing the functions of this job. Reasonable accommodations may be made to enable individuals to perform these functions
NOTE : The job description is not intended to be all-inclusive. Employees may be assigned other job-related duties, within the classification, to meet the ongoing needs of the organization.
Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran’s status, ancestry, sexual orientation, gender identity, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal EEO laws and supplemental language at EEO including Disability/Protected Veterans ( and Labor Laws Posters ( .
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