Job Description

Initial Posting Date:

02/10/2025

Application Deadline:

02/24/2025

Agency:

Department of Energy

Salary Range:

$5,047 - $7,627

Position Type:

Employee

Position Title:

Helpdesk Technician (Information System Specialist 4)

Job Description:

WORKING AT THE OREGON DEPARTMENT OF ENERGY

At the Oregon Department of Energy, we're helping shape the state's energy future. Our team is dedicated to keeping Oregon on the leading edge of renewable energy and efficiency while supporting energy innovation, investment, equity, and resilience. From helping Oregonians save energy at home; to overseeing the state's interests in the world's largest environmental cleanup at the Hanford nuclear site in Washington, our work is challenging, rewarding, and diverse. We work with developers and communities on proposed energy facilities, with schools and manufacturers looking to save energy and money, and with other agencies and stakeholders on meeting the challenges of climate change. Oregon is one of the most energy-efficient states in the country, routinely landing near the top of annual national rankings. ODOE is committed to helping Oregon remain an energy leader, and that starts with hiring engaged team members ready to deliver for all Oregonians.

The Central Services Division provides shared services for budgeting, accounting, payroll, contracting, federal grants management, information technology management, database development and management, facilities, records management, risk management, employee safety, and office reception.

The Information Services section helps achieve the agency’s mission by building and maintaining a modern, reliable, and readily accessible technology infrastructure. The section provides network administration, system administration, application development, database solutions, data governance, information security, and technical support for the entire agency. The Information Services section also supports the agency’s educational mission by providing tools and capacity for gathering, sharing, and publishing data and information with citizens, partners, and stakeholders. In addition, the Information Services section provides internal services focusing on securing information, infrastructure, and coordinates enterprise technology efforts with Enterprise Information Services.

We encourage people from all backgrounds to apply for our positions and hope you will join us on our path to diversity, equity, and inclusion. We are an agency that embraces social equity through our values, strategic planning, and actions. Leaning into our equity priorities means we continually examine what we do, the impact we have, and our progress toward weaving social equity into who we are.

WHAT YOU WILL BE DOING

The primary purpose of the IT Helpdesk Support Analyst position is to provide Tier I IT support for all agency staff and equipment. The IT Helpdesk Support Analyst will serve as the initial point of contact for IT support issues for the agency, maintaining the helpdesk ticketing queue, and installing and maintaining software on fleet PCs, phones, and servers.

For a complete listing of the duties and responsibilities for this position, please review the position description by clicking

here.

The incumbent will work at the central workplace located at 550 Capitol St. NE in Salem, Oregon, from 8:00 AM - 5:00 PM PST, Monday through Friday.

WHAT’S IN IT FOR YOU

You will be a member of a diverse team built on collaboration and support.

We offer full medical, vision, and dental benefits with paid sick leave, vacation leave, personal leave, and 11 paid holidays a year.

This is a full-time, classified service position that is not represented by a union.

WHAT WE ARE LOOKING FOR

• Three (3) years of information systems experience in user application support, application administration, and systems development.

-OR-

• An Associate's degree in Computer Science, Information Technology, or related field, OR completion of a two (2) year accredited vocational training program in information technology or related field; AND one (1) years of information systems experience in user application support, application administration, and systems development.

The most successful candidate will also have the following skills, experience, and background:

• Customer service experience demonstrating patience, active listening, and clear communication when assisting users with technical issues.

• Demonstrated ability to diagnose and resolve software, hardware, and network issues efficiently while documenting solutions for future reference.

• Experience with accurate record keeping, following IT processes, and maintaining inventory and documentation.

• Demonstrated ability to explain technical concepts in a clear user-friendly manner and tailor training to different skill levels.

Studies have shown that women, trans, non-binary, Black, Indigenous, and other People of Color are less likely to apply for positions unless they believe they meet all the desired attributes. We are most interested in finding the best candidate for the position. We strongly encourage candidates to apply, even those who might not believe they possess every one of the desired attributes. Applicants who most closely exhibit the desired attributes will be invited to continue in the application process.

HOW TO APPLY

• Click the "Apply" button above and complete the online application.

• A resume and cover letter are required for this job posting. Please attach both documents to the “My Experience” section under Resume/CV in the application.

• Eligible veterans who meet the qualifications will be given veterans’ preference. For further information, please visit the following website:

  Veterans Resources.

  You may also call the Oregon Department of Veterans' Affairs at 1-800-692-9666.

• Answer all the supplemental questions.

GET NOTICED

Help your application rise to the top! Don’t forget to showcase your amazing skills and experience in your application package that makes you the best candidate for the position. Candidates whose training and/or experience most closely match the requirements and needs of the position and attach all necessary documents will be eligible for an interview. Submissions will be screened for consistency of information and communication skills at the professional level (attention to detail, spelling, grammar, etc.).

Employment will be contingent upon passing a criminal background check.

The Oregon Department of Energy does not offer VISA sponsorships. On your first day of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States.

QUESTIONS/NEED HELP?

If you have questions about the recruitment and selection process, or need assistance to participate in the application process, including an accommodation under the Americans with Disabilities Act, please contact Karlene Ashby, at

[email protected]

or call (971) 209-6209.

Candidates from diverse backgrounds are encouraged to apply.

THE OREGON DEPARTMENT OF ENERGY IS AN EQUAL OPPORTUNITY EMPLOYER AND DOES NOT DISCRIMINATE BASED ON THE BASIS OF RACE, COLOR, NATIONAL ORIGIN, ETHNICITY, GENDER, SEXUAL ORIENTATION, RELIGION, AGE, OR DISABILITY AND IS COMMITTED TO WORKPLACE DIVERSITY.

Job Tags

Holiday work, Full time, Monday to Friday,

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