Job Description

As of September 9, we have rebranded to PTR Global, a Pinnacle Group Company.

W2/ No C2C

Job Title : Employee Success Specialist

Location: Indianapolis, IN 46204 (Hybrid – 3 days a week in office, Wednesdays for certain)

Duration: 8-months (possible extension)

Overview

• Team members will work action on employee inquiries of all kinds using our Peopleforce ticketing system. They will be expected to be available to accept calls and live chats during the day so that they can interact with employees live.
• Team size 20, Global support model, interacting with employees from all over the world.

Top skill sets: Customer Service, Workday, Ticketing systems

Must have skills: Customer Service, Empathy, Adaptability

Teachable skills: Workday, Peopleforce

Responsibilities

• Partner with Employee Success Business Partners (ESBPs) to deliver a delightful employee experience to their assigned business unit.
• Facilitate administrative aspects of employee onboarding including new hire paperwork completion, answering general questions, and ensuring all new hires experience a smooth transition.
• Assist employees to resolve issues regarding benefits, compensation, immigration, and some employee relations by providing needed information or escalating in accordance with defined processes.
• Record and track all customer interactions using case management tool.
• Follow through to ensure case is resolved and closed appropriately and satisfactorily.
• Maintain appropriate level of process, program, and policy knowledge in order to assist employees.
• Own data integrity of all employee activity including auditing new hire information and employee changes.
• Provide continuous feedback to peers, management, and partners about trends, processes, and opportunities for improvement.
• Provide operating procedures and online file creation and maintenance as needed.
• Conduct system testing support as needed.
• Respond to employment verifications not provided by outsourced provider.
• Ensure compliance with SOX processes and support internal and external audits in this area

If you're interested, kindly send an email to [email protected]

Job Tags

Similar Jobs